What forms of payment do you take?
What forms of payment do you take?
We accept MasterCard, Visa, Discover, and AMEX. Additionally, we accept ShopPay and Affirm online.
Shipping or Return Questions?
See our Shipping and Returns Policy.
Where are your products made?
All our clothing is designed in Cumming, Georgia, and made by our Cut & Sew manufacturers in the United States as well as China.
What is your fabric blend?
Our products are made from a special blend of Rayon and Spandex and have been weighted specifically to keep you cool and comfortable.
Where did you get the design inspiration?
Most prints are custom and created in-house by our team of designers and are exclusive to O'Caiden.
Am I able to cancel my order?
Please note that you cannot cancel an order after it has been placed as they are processed immediately as our systems are designed to get your orders on the way as quickly as possible.
Can I change my order?
We are unable to make changes or cancel your order once it has been placed. Please review your order carefully before checking out.
Can I edit my shipping address?
If you need to update your shipping address, please contact support@ocaiden.com and we will do our best to make the change.
Can I purchase a gift card?
Absolutely! E-gift cards are available for purchase on our website and are a great option for a last-minute gift or when you are not sure what color or design to send to a loved one or friend. E-gift cards are sent electronically and emailed directly to the purchaser, or you can designate to who you want to send the gift card via email. You are also able to send a product as a gift. Visit our Gift Cards page for more information.
Do you price match?
We do not offer price matching on prior purchases or special prices and discounts that we may offer at in person pop up shops.
How do I apply the promo code to my order?
Promo codes can be applied at checkout by entering the code in the “gift card or promo code" field.
*Please note that ONLY 1 promo code may be used per purchase, and codes cannot be retroactively applied after you’ve placed your order.
My promo code just expired, am I able to still use it?
We are unable to apply expired promo codes to an order.
Are promo codes eligible on all O'Caiden products?
Promo codes cannot be used towards gift cards.
Are there any other discount codes or options?
Please sign up and visit our rewards program and see all of the details available in our points program as well as specific ways to earn extra points.
How do I care for my O'Caiden clothing products?
To keep your O’Caiden items looking their best and ensure the color and quality of fabric for long-term use, we recommend the following care instructions:
Machine wash cold with like colors, lay flat, or hang dry. Use a warm iron or steamer to smooth out wrinkles if needed.
Please note that rayon is a delicate fabric: so should be washed separately from items that may be damaging, like towels, hardware, or velcro.
For long-term storage, place O’Caiden clothing items in an airtight container.
Who can I contact about a collaboration?
Please email all collaboration requests to collaboration@ocaiden.com.